Shipping Policy

Shipping Policy

  1. All our bouquets are made based on orders to ensure the freshness of them.

  2. We recommend placing your order in advance to ensure the delivery.

  3. We offer Same Day Delivery. (It depends on the number of orders we have that day).

  4. In case the system shows a message of "unavailability" we recommend calling the store directly.

  5. Working hours are Monday to Friday from 8:00 am. to 5:00 pm. And Saturdays from 9:00 am to 2:00 pm.

  6. If you provide us with incorrect or incomplete delivery information on placing your order, we will not be able to guarantee delivery. If our delivery personnel report that the delivery address is incorrect, we will attempt to contact you to confirm the details or to acquire additional information from you.

  7. If the recipient is not in the shipping address, our team will contact the customer by phone or e-mail supplied when registered. If we do not have any response from the customer. The bouquet will be sent back to the store, where customers can pick it up personally or send a person for this purpose. If you want to deliver the bouquet for the second time, the customer must pay the amount of the delivery again.

  8. We deliver on Sundays and for special dates like: Mother's Day, Father's Day, Memorial Day, 4th July and Christmas. Please contact directly the Decofruit store in order to be informed of the availability of the service.

  9. Delivery times are estimates and are subject to availability and the number of pending orders to be delivered. Unfortunately, we cannot guarantee delivery at a specific time of day. However, and depending on the date and destination, you will be given the option of choosing between morning or afternoon delivery.

  10. If the company is unable to meet the estimated delivery time, you will be notified by email, phone or Text.

  11. Please include apartment, unit, or room number in the delivery address if applicable.

  12. The delivery charge is not included in the product price and it varies depending on the destination.

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